About Fitnez Supplements

FitnezSupplements is an independent online platform built to provide organized access to a range of performance-related products from reputable brands. Our mission is to offer a structured, transparent, and reliable marketplace where customers can explore product options with clarity and confidence.

We present each brand and product in a standardized, professional format so that customers can review specifications, understand key details, and make informed decisions. Product listings include comprehensive descriptions, brand identifiers, and clear terms of sale. Rather than relying on exaggerated claims or unclear representations, our focus is on presenting information accurately and transparently.

Operational discipline is at the core of how we serve our customers. All orders are processed using defined internal procedures to ensure accuracy and accountability. Communication is maintained throughout the order lifecycle, and shipments are prepared with strict attention to privacy and discretion. Our policies are clearly stated and consistently applied to set expectations and support dependable service.

FitnezSupplements is structured for long-term continuity, not short-term sales. We maintain active customer support channels, clear service terms, and consistent procedures that demonstrate accountability at every stage of the transaction. We believe trust is earned through predictable experience, professional conduct, and respect for customer privacy.

Whether you are exploring product options or completing your order, our objective is simple: to provide access to established brands within a platform built on clarity, reliability, and responsible service.

SHIPPING POLICY

All orders placed with Fitnez Supplements are processed within 24 to 72 hours after payment confirmation, excluding delays caused by inventory availability or high-volume periods. Orders are packaged securely and shipped with discretion, and tracking information is provided once dispatch is completed.

RETURN & REFUND POLICY

Due to the nature of the products offered, all sales through Fitnez Supplements are final once an order has been processed and shipped. Returns, exchanges, or refunds are not accepted for delivered products. In the event that an incorrect or damaged item is received, customers must notify us within 48 hours of delivery with clear photographic evidence and order details for review. Approved claims are assessed on a case-by-case basis, and resolutions may include replacement or store credit at our discretion. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@fitnezsupplements.com.

Need help?

Contact us at info@fitnezsupplements.com for questions related to refunds and returns.